Measure What Matters to Your Community.
Define, Track, and Prove Your Service Delivery
Set community measures that reflect what citizens experience and technical measures that your teams track internally. Monitor performance against targets across every service area—from water quality to road conditions to facility uptime.
Service Performance Dashboard
Track every service area from a single view. See which measures are on target, which need attention, and how performance trends over time.
Water Services
Water Quality Index
Service Interruptions
Pipe Break Rate
Treatment Compliance
Complete LoS Tracking Tools
Everything you need to define service levels, measure performance, and report results to stakeholders.
Service Area Management
Group your systems and sites into logical service areas like Water, Roads, Facilities, or Parks. Each service area tracks its own set of measures independently.
Community Measures
Track what your community actually experiences: water quality, road conditions, response times, and facility availability. The measures that show up in citizen satisfaction surveys.
Technical Measures
Monitor internal performance indicators that drive service outcomes: pipe break rates, FCI scores, PM completion rates, and compliance metrics your teams control.
Target Setting
Define specific performance targets for every measure. Set thresholds for acceptable performance and track actual results against your commitments year over year.
Trend Analysis
Understand whether performance is improving, declining, or holding steady. Spot negative trends before they become service failures visible to your community.
Automated Reporting
Generate Level of Service reports for council, boards, and stakeholders. Show performance against targets with clear visuals, no manual spreadsheet wrangling.
Built for Public Service
Level of Service tracking is designed for organizations accountable to the communities they serve.
Municipalities
Track service delivery across water, sewer, roads, facilities, and parks. Prove to council and citizens that infrastructure investments are maintaining or improving service levels.
Government Agencies
Meet regulatory reporting requirements with automated LoS tracking. Demonstrate compliance with provincial and federal service standards using objective data.
Utilities
Monitor reliability, water quality, and response times against service commitments. Link technical asset performance directly to the customer experience you deliver.
Public Sector Organizations
Universities, hospitals, transit agencies, and housing authorities all deliver services to their communities. LoS tracking quantifies that delivery and justifies investment.
Prove Your Service
Delivery.
Join organizations across Canada using AssetLab to define service levels, track performance, and report results with confidence.
No credit card required