Measure the service your community actually feels
Community measures for what residents experience, technical measures for what your crews control - every one tracked against a target, from water quality to road condition to facility uptime.
Measure what residents feel
Water quality, road condition, response times - community measures track the things satisfaction surveys score, paired with the technical measures your crews actually control.
Targets instead of opinions
Every measure carries a target, and performance reads on, near, or below it. Budget debates turn on numbers against commitments, not on whose anecdote wins the room.
Proof for council and boards
LoS reports show service delivered against service promised - generated from the data, not rebuilt in a spreadsheet every quarter before the council meeting.
Every measure against its target
Define community and technical measures for each service, set the target, and watch performance line up against it. On target, near target, or below - the status is visible the moment a new reading lands, not at year-end.
- Community measures track what citizens experience
- Technical measures track what your teams control
- Seven categories, from quality and reliability to safety
- Status updates as new measurements come in
See where performance is heading
A single reading tells you where you are; the trend tells you where you are heading. AssetLab keeps every measurement, so you can see whether road condition, response times, or facility uptime are improving, declining, or holding steady - before your residents notice.
- Performance history kept for every measure
- Trends flag declining services before they become complaints
- Targets tracked year over year against your commitments
Roll it up by service area
Group sites and systems into service areas like Water, Roads, Facilities, and Parks. Each area carries its own measures and targets, then rolls up to one view that shows council exactly where service is strong and where it needs investment.
- Service areas map to how your organization delivers
- Each area tracks its own measures independently
- Below-target areas make the case for funding
- Board-ready LoS reports generated automatically
And everything else you'd expect
“Having visual metrics on asset age and maintenance history in one place has changed how I think about long-term planning. I can see at a glance which assets are aging, what work has been done on them, and how that factors into our capital planning.”
Prove Your Service
with Real Data.
Every service area measured, every target tracked, and a report for council that writes itself.
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Keep Learning About Service Delivery
Level of Service FAQ
Common questions about level of service measures, targets, and how service performance connects to maintenance and capital decisions.
What is level of service in asset management?
Level of service (LOS) defines the quality, reliability, and responsiveness an organization commits to deliver - and then measures actual performance against those commitments. Instead of describing infrastructure by what it cost, LOS describes it by what the community receives: clean water, smooth roads, open facilities, safe parks.
What is the difference between community and technical LOS measures?
Community measures track what citizens actually experience - water quality, road conditions, response times, facility availability. Technical measures track the internal indicators your teams control - pipe break rates, facility condition index, PM completion rates. Technical performance drives community outcomes, so AssetLab tracks both side by side.
How do you set level of service targets?
Define a specific target for every measure - a water quality index of 90, pothole response within 72 hours, a PM completion rate of 95%. AssetLab compares each new measurement against its target and shows whether the service is on, near, or below it, tracked year over year against your commitments.
How does trend analysis help with service delivery?
A single reading tells you where you are; the trend tells you where you are heading. AssetLab keeps every measurement, so you can see whether performance is improving, declining, or holding steady - and act on a declining service before it becomes a failure visible to your community.
Who uses level of service tracking?
Organizations accountable to the communities they serve: municipalities tracking water, roads, facilities, and parks; utilities monitoring reliability and response times; government agencies meeting regulatory reporting requirements; and public sector organizations like universities, hospitals, and transit agencies. Municipalities often pair LOS tracking with the infrastructure module for roads, watermains, and sewers.
How does level of service connect to capital planning?
Measures sitting below target point directly at the services that need investment. LOS results feed strategic planning scenarios, so capital budgets are justified by service outcomes instead of asset age - and reports show council exactly what their funding maintains.