Frequently asked questions

AssetLab is a comprehensive Computerized Maintenance Management System (CMMS) designed to help organizations manage their assets, maintenance schedules, work orders, inventory, and facilities. Our cloud-based platform streamlines maintenance operations, reduces downtime, extends asset lifecycles, and provides real-time insights into your maintenance performance.

AssetLab is ideal for organizations of all sizes across various industries including manufacturing, healthcare, education, hospitality, property management, facilities management, fleet management, and more. Whether you're managing equipment, facilities, vehicles, or infrastructure, AssetLab helps maintenance teams, facility managers, and operations professionals work more efficiently.

You can start using AssetLab immediately after signing up. The platform is cloud-based, so there's no software to install. Most organizations are fully operational within 1-2 weeks, including data migration, user training, and configuration. We provide onboarding support to help you get up and running quickly.

Yes! AssetLab supports data import from Excel spreadsheets, CSV files, and other CMMS platforms. Our team can assist with data migration to ensure a smooth transition. You can import assets, work orders, maintenance histories, inventory items, and more.

AssetLab includes comprehensive features for complete maintenance management:

• Asset Management: Track assets with QR codes, manage specifications, locations, and lifecycle data
• Preventive Maintenance: Automated scheduling based on time, meter readings, or usage
• Work Order Management: Create, assign, track, and complete work orders with mobile access
• Inventory Management: Track parts, supplies, and materials with automatic reorder points
• Reporting & Analytics: Real-time dashboards and customizable reports for performance tracking
• Multi-tenant Support: Manage multiple facilities or locations from a single platform
• Mobile Access: Full functionality on smartphones and tablets for field technicians

Yes! AssetLab offers robust preventive maintenance (PM) capabilities. You can create PM schedules based on calendar intervals (daily, weekly, monthly, etc.), meter readings (hours, miles, cycles), or usage patterns. The system automatically generates work orders when PM is due, sends notifications to assigned technicians, and tracks completion history to ensure your assets receive timely maintenance.

Absolutely! AssetLab offers native iOS and Android apps, and the web platform is fully responsive on any smartphone or tablet browser as well. Technicians can view and update work orders, scan QR codes, attach photos, update asset information, log time and materials, and more - all from their mobile devices. This enables your team to work efficiently in the field without needing to return to a desktop computer.

Yes, AssetLab offers API access for integrations with your existing systems such as ERP, accounting software, IoT sensors, and other business applications. Our technical team can help plan and implement custom integrations to ensure seamless data flow between your systems.

AssetLab provides extensive reporting capabilities including:

All reports can be scheduled for automatic delivery via email or exported to Excel, PDF, or CSV formats.

• Work order status and completion reports
• Maintenance cost analysis by asset, location, or department
• Preventive maintenance compliance tracking
• Asset downtime and availability metrics
• Inventory usage and valuation reports
• Technician productivity and labor tracking
• Custom reports tailored to your specific KPIs

AssetLab offers three plans. AssetLab CMMS starts at $45 CAD per user per month and covers the full maintenance operations layer - work orders, preventive maintenance, parts, purchase orders, compliance, and vendors. AssetLab 360 is $65 and adds asset lifecycle intelligence: CRV, FCI, depreciation and lifecycle forecasting, the replacement planner, and budgeting. AssetLab Enterprise is custom-quoted and adds SSO, REST API access, AI-powered asset management (Claude MCP), project management, and the infrastructure and GIS modules for municipalities and utilities managing roads, pipes, and other linear assets. Contact us or use the pricing calculator on the website for an instant estimate. Pricing is transparent with no hidden fees.

Yes. We offer a 30-day free trial, and no credit card is required to start it. This gives you time to explore the platform, import your data, and see how AssetLab can benefit your organization. Our team is available to provide guidance and answer questions throughout your trial period.

We accept major credit cards (Visa, Mastercard, American Express), ACH bank transfers, and wire transfers. All fees are in Canadian Dollars (CAD) unless otherwise specified.

Yes, you can change your subscription plan at any time. Upgrades take effect immediately, giving you instant access to additional features or capacity. Downgrades take effect at the end of your current billing period. You can manage your subscription through your account settings or contact our customer success team for assistance.

There are no setup fees for standard implementations. We offer both monthly and annual billing options. Monthly subscriptions have no long-term commitment - you can cancel anytime. Annual subscriptions receive a discount and include priority support. Custom enterprise implementations may involve one-time setup fees depending on complexity.

Your core application and asset data is stored on secure servers in Canada (AWS ca-central-1 region) via Supabase, a SOC 2 Type II certified infrastructure provider. Authentication is handled by Clerk (US-based), and our application is served through Vercel and Cloudflare global edge networks. For full details on data residency, see our Trust Center .

We implement enterprise-grade security measures to protect your data:

Visit our Trust Center for comprehensive security documentation.

• Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
• Authentication: Passwordless OTP authentication via Clerk with optional multi-factor authentication (MFA)
• Access Control: Role-based access control (RBAC) with 173 granular permissions
• Database Security: PostgreSQL row-level security (RLS) for multi-tenant data isolation
• Network Security: Firewalls, intrusion detection, and DDoS protection
• Compliance: SOC 2 Type II certified infrastructure, PIPEDA aligned
• Monitoring: 24/7 security monitoring and audit logging

Yes, AssetLab is designed to align with PIPEDA (Canada's Personal Information Protection and Electronic Documents Act) requirements. We maintain strict privacy practices, provide transparent data handling policies, and respect all user privacy rights including access, correction, deletion, and data portability. See our Privacy Policy for details.

Absolutely! You own your data, and you can export it at any time in standard formats (CSV, JSON, Excel). We provide comprehensive data export tools that allow you to download all your assets, work orders, maintenance records, inventory, and other information. There are no restrictions or fees for data export - it's your data, and you have full control over it.

Yes, we conduct regular security audits and third-party penetration testing to identify and address potential vulnerabilities. Our infrastructure partners (Clerk and Supabase) maintain SOC 2 Type II certification, which requires ongoing security assessments. We also have incident response procedures in place to quickly address any security concerns.

We provide comprehensive customer support through multiple channels:

Our support team typically responds within 24 hours, with priority support available for urgent issues.

• Email Support: Available to all customers at support@assetlab.ca
• Knowledge Base: Extensive documentation, guides, and video tutorials
• Live Chat: Real-time assistance during business hours
• Phone Support: Available for enterprise customers
• Dedicated Success Manager: For enterprise accounts

Yes! Every new customer receives comprehensive onboarding support including:

We want to ensure your team is confident and productive with AssetLab from day one.

• Initial setup and configuration guidance
• Data migration assistance
• User training sessions (live webinars and recorded videos)
• Best practices documentation
• Ongoing training webinars for new features

You can report bugs or request features by emailing support@assetlab.ca or using the feedback option within the application. We actively review all feedback and prioritize enhancements based on customer needs and impact. Our product roadmap is influenced by customer input, and we regularly communicate updates and new features.

Our knowledge base and video tutorials are available 24/7 for self-service support. For critical issues outside business hours, enterprise customers have access to emergency support contacts. We also monitor system performance around the clock to ensure uptime and quickly address any infrastructure issues.

AssetLab is a cloud-based platform accessible through any modern web browser (Chrome, Firefox, Safari, Edge). There's no software to install or maintain. For mobile, use the native iOS or Android app, or your device's web browser. Requirements:

• Internet connection (broadband recommended)
• Modern web browser (updated within the last 2 years)
• For the mobile apps: iPhone or iPad (App Store), or Android (Google Play)
• For mobile web: iOS 12+ or Android 8+
• For QR code scanning: Device camera access

Yes! AssetLab is designed for collaborative work. Multiple users can access the system simultaneously, create and update work orders, manage assets, and more. Changes are synchronized in real-time, and the system handles concurrent updates gracefully to prevent data conflicts. Each user has their own account with appropriate permissions.

AssetLab requires an internet connection to function. If your connection drops, you won't be able to access the system until it's restored. However, all your data is safely stored in the cloud and will be available when you reconnect. For areas with unreliable connectivity, we recommend scheduling critical tasks during times with stable internet access.

Yes. REST API access is included on the AssetLab Enterprise plan, for custom integrations with your existing systems. API documentation is available to customers on that plan, and our technical team can assist with integration planning and implementation. Common use cases include syncing with ERP systems, connecting IoT sensors for automatic meter readings, and integrating with procurement systems.

We continuously improve AssetLab with regular updates and new features. Major feature releases typically occur quarterly, while minor improvements and bug fixes are deployed on an ongoing basis. All updates are applied automatically to the cloud platform - there's no action required from you. We communicate significant updates via email and in-app notifications.