Frequently asked questions

AssetLab is a comprehensive Computerized Maintenance Management System (CMMS) designed to help organizations manage their assets, maintenance schedules, work orders, inventory, and facilities. Our cloud-based platform streamlines maintenance operations, reduces downtime, extends asset lifecycles, and provides real-time insights into your maintenance performance.

AssetLab is ideal for organizations of all sizes across various industries including manufacturing, healthcare, education, hospitality, property management, facilities management, fleet management, and more. Whether you're managing equipment, facilities, vehicles, or infrastructure, AssetLab helps maintenance teams, facility managers, and operations professionals work more efficiently.

You can start using AssetLab immediately after signing up. The platform is cloud-based, so there's no software to install. Trial and new accounts are set up by our team, normally within one business day. A small asset base can be loaded in hours; larger imports take a few weeks with guided onboarding, including data migration, user training, and configuration.

Yes! AssetLab imports Excel spreadsheets and CSV files, including exports from other CMMS platforms, through a downloadable onboarding workbook with one tab per record type. You can import sites, buildings, assets, parts, PM templates and schedules, work orders, and more, and our team can assist with data migration.

AssetLab includes comprehensive features for complete maintenance management:

• Asset Management: Track assets with QR codes, manage specifications, locations, and lifecycle data
• Preventive Maintenance: Automated fixed or rolling calendar scheduling
• Work Order Management: Create, assign, track, and complete work orders with mobile access
• Inventory Management: Track parts, supplies, and materials with low stock flags and reorder drafts per supplier
• Reporting & Analytics: Dashboards on every plan; the report builder (CSV and Excel export) on AssetLab 360 and Enterprise
• Multi-tenant Support: Manage multiple facilities or locations from a single platform
• Mobile Access: Native iOS and Android apps for field technicians, with offline work that syncs when the connection returns

Yes! AssetLab offers robust preventive maintenance (PM) capabilities. You can create calendar-based PM schedules from daily to five-yearly, or at a custom interval in weeks, each set as fixed (exact dates) or rolling (next due date counted from the last completion). The system automatically generates work orders when PM is due, with optional lead time, notifies the assignee in the app, and tracks completion history. Schedules are calendar-based; meter readings can be recorded on work orders but do not trigger PM.

Absolutely! AssetLab offers native iOS and Android apps, and the web platform is fully responsive on any smartphone or tablet browser as well. Technicians can view and update work orders, scan QR codes, attach photos, update asset information, log time and materials, and more - all from their mobile devices. The native apps keep working offline and sync changes when the connection returns.

Yes, through a REST API, webhooks and an MCP server for AI assistants, available on the Enterprise plan or the API keys add-on. There are no prebuilt ERP, accounting or IoT connectors; integrations with those systems are built on the API, and our technical team can help plan them. Esri ArcGIS integration is part of the Enterprise Infrastructure module.

Every plan includes dashboards for work orders, compliance, costs and contracts. AssetLab 360 and Enterprise add the report builder and the lifecycle, risk and budget dashboards. Reports include:

Reports and list views export to CSV or Excel when you run them; there are no scheduled or emailed reports. Work orders, purchase orders and compliance audits also export to PDF, and the Capital Brief is printable.

• Work order status, completion, and PM versus reactive work
• Maintenance cost analysis by asset, building, or site
• Preventive maintenance schedules and completion history
• Inventory usage and valuation reports
• Labour hours and costs recorded at work order close-out
• Custom reports across 30 data sources (AssetLab 360 and Enterprise)

AssetLab offers three plans. AssetLab CMMS starts at $45 CAD per user per month and covers the full maintenance operations layer - work orders, preventive maintenance, parts, purchase orders, compliance, and vendors. AssetLab 360 is $65 and adds asset lifecycle intelligence: CRV, FCI, depreciation and lifecycle forecasting, the replacement planner, and budgeting. AssetLab Enterprise is custom-quoted and adds SSO, REST API access, AI-powered asset management (Claude MCP), project management, and the infrastructure and GIS modules for municipalities and utilities managing roads, pipes, and other linear assets. Project management, SSO and API keys are also sold as add-ons on the other plans. Plan prices are published, and any implementation fee is quoted up front; the pricing calculator on the website gives an instant estimate.

Yes. We offer a 30-day free trial, and no credit card is required. Request it through the sign-up form and our team sets up your account, normally within one business day, with your sites and asset types in place. This gives you time to explore the platform, import your data, and see how AssetLab can benefit your organization. Our team is available to answer questions throughout your trial period.

We accept major credit cards (Visa, Mastercard, American Express), ACH bank transfers, and wire transfers. All fees are in Canadian Dollars (CAD) unless otherwise specified.

Yes. Contact our team to change plans or add an add-on; plan changes are applied to your account by AssetLab rather than through a self-serve billing page. Upgrades take effect as soon as they are applied.

Published plans are billed annually. Implementation may carry a one-time fee depending on the size of your asset base and the onboarding you need, and it is quoted up front before you sign; the pricing calculator shows an estimate. Enterprise terms are agreed per organization.

Your core application and asset data is stored on secure servers in Canada (AWS ca-central-1 region) via Supabase, a SOC 2 Type II certified infrastructure provider. Some supporting services process data outside Canada: identity and authentication (Clerk), transactional email (Resend) and application error diagnostics (Sentry) in the United States, and the AssetLab MCP server for AI assistants, which runs on Cloudflare’s global edge at the location nearest the caller. Supabase Edge Functions and the Storage CDN are global services with no in-region setting, and the REST API runs in the region nearest the caller unless the request sends the x-region: ca-central-1 header (the MCP server sends it). Application traffic also traverses Cloudflare’s global edge, where no asset records or documents are stored. For full details, see our Trust Center.

We implement enterprise-grade security measures to protect your data:

Visit our Trust Center for comprehensive security documentation.

• Encryption: TLS 1.2 or higher for data in transit, AES-256 for data at rest
• Authentication: Passwordless sign-in with an emailed one-time code via Clerk, plus single sign-on on Enterprise or the SSO add-on
• Access Control: Four roles (Administrator, Manager, Staff, Requester), with user groups that scope people to their sites or networks
• Database Security: PostgreSQL row-level security (RLS) for multi-tenant data isolation
• Network Security: Web application firewall, DDoS protection, and automated detection of suspicious account and API activity
• Compliance: SOC 2 Type II attested infrastructure providers, PIPEDA aligned
• Monitoring: 24/7 security monitoring and audit logging

Yes, AssetLab is designed to align with PIPEDA (Canada's Personal Information Protection and Electronic Documents Act) requirements. We maintain strict privacy practices, provide transparent data handling policies, and respect all user privacy rights including access, correction, deletion, and data portability. See our Privacy Policy for details.

Absolutely! You own your data, and you can export it at any time in standard formats (CSV and Excel, or through the REST API). We provide comprehensive data export tools that allow you to download all your assets, work orders, maintenance records, inventory, and other information. There are no restrictions or fees for data export - it's your data, and you have full control over it.

Yes, we conduct regular security audits and third-party penetration testing to identify and address potential vulnerabilities. AssetLab runs on SOC 2 Type II certified infrastructure (Supabase, Clerk) but is not itself SOC 2 or ISO 27001 certified. That certification work is planned to begin in Q3 2027. We also have incident response procedures in place to quickly address any security concerns.

We provide comprehensive customer support through multiple channels:

Our support team typically responds within 24 hours, with priority support available for urgent issues.

• Email Support: Available to all customers at support@assetlab.ca
• Knowledge Base: Extensive documentation, guides, and video tutorials
• Live Chat: Real-time assistance during business hours
• Phone Support: Available for enterprise customers
• Dedicated Success Manager: For enterprise accounts

Yes! Every new customer receives comprehensive onboarding support including:

We want to ensure your team is confident and productive with AssetLab from day one.

• Initial setup and configuration guidance
• Data migration assistance
• User training sessions (live webinars and recorded videos)
• Best practices documentation
• Ongoing training webinars for new features

You can report bugs or request features by emailing support@assetlab.ca or using the feedback option within the application. We actively review all feedback and prioritize enhancements based on customer needs and impact. Our product roadmap is influenced by customer input, and we regularly communicate updates and new features.

Our knowledge base and video tutorials are available 24/7 for self-service support. For critical issues outside business hours, enterprise customers have access to emergency support contacts. We also monitor system performance around the clock to ensure uptime and quickly address any infrastructure issues.

AssetLab is a cloud-based platform accessible through any modern web browser (Chrome, Firefox, Safari, Edge). There's no software to install or maintain. For mobile, use the native iOS or Android app, or your device's web browser. Requirements:

• Internet connection (broadband recommended)
• Modern web browser (updated within the last 2 years)
• For the mobile apps: iPhone or iPad (App Store), or Android (Google Play)
• For mobile web: iOS 12+ or Android 8+
• For QR code scanning: Device camera access

Yes. AssetLab is designed for collaborative work: multiple users can work at the same time, create and update work orders, manage assets, and more. Everyone works against the same cloud database, so a refreshed screen shows the latest changes. Each user has their own account and one of four roles.

The native iOS and Android apps keep working offline: technicians can open cached work orders and assets and record their work, and the changes are queued and synced when the connection returns. The web app needs a connection. All your data is stored in the cloud and is available again as soon as you reconnect.

Yes. REST API access is included on the AssetLab Enterprise plan, or as the API keys add-on on other plans, together with webhooks and the MCP server. Keys are scoped to your organization and to the resources you choose. The API is documented publicly at app.assetlab.ca/docs, with an interactive API reference, and our technical team can assist with integration planning. There are no prebuilt ERP or IoT connectors; those integrations are built on the API.

AssetLab ships continuously - improvements and fixes are deployed on an ongoing basis and applied automatically to the cloud platform, with no action required from you. Every release is recorded, newest first, on the What's new page of the documentation site (app.assetlab.ca/docs/start/whats-new), each entry linked to the documentation for the feature. We also communicate significant updates via email and in-app notifications.