AssetLab Canada Support Center: Contact & FAQs
How Can We Help You?
Our support team is ready to assist you with any questions or issues you may have. Choose the option below that best fits your needs.
Support by Plan
Every plan includes email support and our FAQ & support center. Higher plans add faster response times and dedicated success resources.
AssetLab CMMS
For every team running maintenance operations.
- Email support
- FAQ & support center
Standard hours - Monday to Friday, 9:00 AM - 5:00 PM EST
AssetLab 360
Everything in CMMS, answered first.
- Everything in AssetLab CMMS
- Priority email support
- Faster response times
Standard hours - Monday to Friday, 9:00 AM - 5:00 PM EST
AssetLab Enterprise
Hands-on support for organizations at scale.
- Everything in AssetLab 360
- Scheduled calls & a named technical contact
- Dedicated customer success manager
- Quarterly / bi-annual account reviews
- 99.5% availability SLA with service credits
Business hours, with best-efforts response outside them for system-critical issues
Not sure which plan you're on? Compare plans.
System-Critical Issues
Enterprise customers get a named technical contact, scheduled calls by arrangement, and a 99.5% monthly availability SLA backed by service credits, under the AssetLab Service Level Agreement. Severity 1 issues - the platform unavailable for everyone in your organization - carry a four business-hour response target, and we use commercially reasonable efforts to respond promptly outside business hours. Reach out through your customer success manager for the fastest response.
On another plan and facing an urgent issue? Contact support and flag it as urgent, or explore Enterprise for an uptime SLA.